Represented by its managing director Joseph Maximilian Hofmann
Commercial register number: HRB 55328
Registration Court: Amtsgericht Offenbach am Main
Vat Reg. No.: DE303788068
Phone: +49 6103 3748470 (Mo-Fr from 09:00 to 18:00 local time)
In urgent cases, customers can raise a emergency flagged ticket within our customer area at any time of day, requiring a valid SLA agreement.
Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahn
In case of abusive usage of our services, please do not hesitate to send your complaint to email@example.com after checking public available whois database. In certain cases, the owner and operator of an ip-address is not aurologic, therefore a seperate abuse mailbox is visible within the given whois. Abusive usage defines the utilization of our services out of the lawful scope of German and European law or within the defined unauthorized usage according to our terms of service.
Every complaint should include the abusively used ip-address, an exact description and proof about the abusive usage as well as the exact timestamp and timezone when the abusive usage was in effect. Complaints which do not include an ip-address hosted on our network, can not get handled and will be ignored without further processing. Abuse complaints which are sent over different channels than firstname.lastname@example.org, can not get processed. Any abuse complaint sent to email@example.com is automatically processed and the request is forwarded to the customer in question.
As an internet and network service provider, we take authority requests regarding the illicit usage of our services very serious, which also helps to keep our infrastructure clean. As we run a huge network with over 250.000 ipv4-addresses and thousands of uplinks to customer infrastructure, which often have their own end customers, illicit usage can not be always avoided, even though we imply swift and strict abuse complaint handling. Our infrastructure is spread across dozens of datacenters in different jurisdications, with business customers from across the globe, which often have the necessary details while we wont. In general, our services are provided based on the current laws of Germany and the European Union.
So called 'Auskunftsersuchen' or in general information requests can be only processed when sent by an legitimate German authority. These must be sent to firstname.lastname@example.org and include the following details:
- Affected ip-address space in typical ipv4 or ipv6 notation
- Timestamp and timezone as ip-addresses can change their end-user
- Properly signed and in a legally acceptable form, otherwise invalid and illegitimate
Any other requests
Any other legal requests from German authorities shall be also sent in a proper legal form to email@example.com. The same rules as for information requests apply.
Requests which do not meet legal requirements, cant be processed in accordance to current law. In this case, we will let you know individually to arrange an swift resolution. In general, please try to avoid phone calls, as we wont be able to provide you any assistance without a proper document(ation).